- Full-price merchandise can be returned for a full refund within 30 days of the delivery date. Items returned after 30 days can be returned for store credit. Items cannot be returned after 30 days.
- Sale merchandise cannot be returned at any time. All sales are final.
- Final-sale merchandise cannot be returned at any time. All sales are final.
- Sample sale merchandise cannot be returned at any time. All sales are final.
- Worn, altered or washed merchandise cannot be returned at any time. All items being returned must be in the original condition, and all tags and packaging must be attached.
- NO RETURNS on Couture or Custom made items
- Alterations to Custom dresses can be considered after full payment has been made for the original order
We provide a Return form and prepaid return label in every order for free return of full price items within the United States. ANYAbyVivien.com can offer a UPS return label only for domestic return addresses. The customer is required to pay shipping on any return order. Upon receipt of returned goods, ANYA reserves the right to deny a refund if the merchandise does not meet return-policy requirements. [Download a Return form]
Please send ANYAbyVivien.com returns to:
1000 RESERVE CHAMPION ROCKVILLE MD, 20850
Merchandise received as a gift that was purchased on our website may be returned for a full refund on the original form of payment. You may also return merchandise for a Gift Card. A Return form with instructions is enclosed in your order — simply indicate which method you prefer. If you do not have the form, download it or contact ANYA Customer Care online or at 800-ANYA-654 between 9 AM and 6 PM ET, Monday through Friday.
When you use PayPal to pay for your order, we will refund your order according to our policy, with the following exceptions:
• Merchandise returned to our warehouse will be processed as a refund to your PayPal account.
CUSTOM ORDER POLICY
75% of custom order payment must be made before commencing order production